Flight reviews Air Canada London Heathrow (LHR) - Toronto Pearson International Airport (YYZ)
Only eDreams' clients who have flown with Air Canada from London Heathrow (LHR) to Toronto Pearson International Airport (YYZ) can publish comments and airline reviews here.
Compare Air Canada with other airlines
| Air India | 1 reviews | 4.0 | |
| Air Canada | 4 reviews | 3.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Toronto 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding rating:
4.3out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
4.3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
1out of5
4
4Customer reviews and ratings
Date:25 October 2011
LilRabbit
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
"The staff were really helpful and pleasant, especially considering that I was a woman travelling alone who had never done a flight of this length and was a bit nervous!"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Leaving my baggage was really easy, and getting off the plane in Toronto couldn't have been easier. Such a quiet and clean airport - Pearson International."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: I was sitting for the outbound flight near the emergency exit over the wing, and there was an amazing amount of leg room because of this, even though I was in economy class!"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: As always there are risks when putting luggage in the hold of the plane, and there are always some breakages but I expect that now and try to pack accordingly."
Date:03 August 2011
John Ballard
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"The return flight was a disaster and the ground crew in montreal were the most unhelpful people I have ever flown with. Our flight was delayed coming into Montreal and we were held on the Tarmac for 3 hours and the connecting flight AC 864 was allowed to leave we were then put on AC866 which was then cancelled"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: My bags were lost in Montreal and I had to wait nearly 2 hours while the bagage room was searched when our flight was cancelled."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: The stewardess stated the wrong food had been loaded at Montreal and they only had a muffin in addition the the main meal rather than a snack. When we were held on the Tarmac at Montreal we were only given one or two glasses of water we had no real food expecting only a one hour flight."
Stopovers
Stopovers:
1out of5
"Stopovers: Halifax on the way out was very good the people helpful and the instructions very good, Montreal had the most unco-operative people I have ever been associated with, one person actually told people to leave a queue as it was getting long when they needed to re-checkin an man came later and said we should remain there"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: My baggage was lost in Toronto and when we arrived back in the UK we were told it was not with the flight but was on the carousel I could easily have come home without it but my wife noticed it on the conveyor"
Incidents
Incident handling rating:
1out of5
Other incidents: Cancellation
"Incidents: The people in Montreal did not seem to care less and were more concerned at how the weather and the cancelation affected them. I will be writing seperately as I think the way we were treated, promised a room for the night and then told none were available and it was not Air Canadas fault is unacceptable. The pittance of $100 dollars, which can only be used on a flight where I am not sure I wish to travel with the airline again, after spending the night trying to get the flight rebooked is disgusting. Many other people also thought it was an insult some people also missed futher connecting flights in London. We also had the long wait in the aircraft I realise weather is out of your control but a basic level of politeness costs nothing."
Date:02 December 2010
GrinnyGirl
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 30 and 40
Date:15 October 2009
Andrew2
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Self-Check in was excellent particularly as I had only carry on luggage. Easy - No queues. Only took a few minutes"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Entertainment system needs to be updated. I have flown twice in last month and movies and shows are same. Also some features such as games did not work. There were problems with some other passengers' entertainment systems and they had to receive compensation"
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