Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
1out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 December 2009
SniK
Overall rating
Overall Rating:
4out of5
"Layover/transfer time at Charles De Gaulle airport was too short (1 hour) and our bags did not make it onto the connecting flight. In fact, we almost missed the flight too, even though we literally ran through the airport from one terminal to the next."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Pre-boarding for families with children should always be called and done - we had to ask."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
1out of5
Travelling with children
Travel with children rating:
2out of5
"Children: Food had to be purchased on the second flight from Paris to Malaga"
Stopovers
"Stopovers: Not enough time to transfer flights in Paris (1 hour was not nearly enough)."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Not enough time to transfer flights in Paris (1 hour was not nearly enough)."