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British Airways BA Flight reviews British Airways Helsinki Helsinki Vantaa (HEL) - London Heathrow (LHR)

 
Only eDreams' clients who have flown with British Airways from Helsinki Helsinki Vantaa (HEL) to London Heathrow (LHR) can publish comments and airline reviews here.

Compare British Airways with other airlines

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British Airways 7 reviews 3.9  
Lufthansa 2 reviews 3.5  
Overall average rating 3.8

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Helsinki - London
Customer reviews and ratings
Average ratings (7 customers)
Overall Rating: 
3.9 out of 5
3.9out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding rating: 
4.1 out of 5
4.1out of5
Aircraft rating: 
4 out of 5
4out of5
Comfort/Space between seats: 
3.1 out of 5
3.1out of5
Air stewards service: 
3.7 out of 5
3.7out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Luggage handling rating: 
4.3 out of 5
4.3out of5
7
7
Customer reviews and ratings
Date:14 August 2011
Howiehelsinki
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
2 out of 5
2out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:14 January 2011
tualonn
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:04 January 2011
nicky23
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
"The staff were friendly but not very helpful re extra water/so forth to keep the passengers hydrated during the flight. Also, food quality was pretty ordinary - just a cold sandwich for a 3 hour flight at a meal time. Could be something warm with a salad at least."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: Good process but unusually slow service per customer."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
3 out of 5
3out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
1 out of 5
1out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:23 November 2010
Universe2010
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
"Cabin crew were very nice! Everything went smoothly."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: I could not print the tickets at the Helsinki airport by myself as there where no self check-in machines by British Airways to do that.
Other operators had!"
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:14 May 2010
tellu
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
2 out of 5
2out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:04 May 2010
Tiusku
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
3 out of 5
3out of5
"Only a tiny sandwich on a 3 hour flight. And it was not even a cheap flight."
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
1 out of 5
1out of5
Quantity of food: 
1 out of 5
1out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:14 July 2009
Ginman
Overall rating
Overall Rating: 
3 out of 5
3out of5
"I did find the stewardess unfriendly, actually unpolite. This means a lot as I choose my flights. I t was also my doughters (who lives in London) inpression as she was traveling with her baby earlier this spring.If there is an improvement in the staffs schooling in this matter we will gladly choose your flights."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
2 out of 5
2out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Quality of food: 
2 out of 5
2out of5
 
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