Flight reviews Ryanair Edinburgh Turnhouse (EDI) - Dublin
(DUB)
Only eDreams' clients who have flown with Ryanair from Edinburgh Turnhouse (EDI) to Dublin
(DUB) can publish comments and airline reviews here.
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| Ryanair | 3 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Edinburgh - Dublin 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
3.3out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
3.5out of5
Incident handling rating:
3out of5
3
3Customer reviews and ratings
Date:14 January 2011
Trace
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"I would not travel with Ryanair again. I would choose another airline.
15kg bag limit - which is ridiculous as their are many tourists that fly to Ireland and 1 hand luggage including your laptop/handbag and what ever baggage you have. You have to fit EVERYTHING into 1 bag and weigh less then 10kg. As I was on holiday for 3 weeks I had ALOT of luggage and had to pay 20 Euro extra for each kilo."
15kg bag limit - which is ridiculous as their are many tourists that fly to Ireland and 1 hand luggage including your laptop/handbag and what ever baggage you have. You have to fit EVERYTHING into 1 bag and weigh less then 10kg. As I was on holiday for 3 weeks I had ALOT of luggage and had to pay 20 Euro extra for each kilo."
Surcharges
Payment by credit card (?): More than 26
Luggage check in (?): More than 26
No of bags: 1
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: The gentleman that check us in was not very friendly, abrupt and didn't really care about what was going on and that we had no other option with our luggage."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: You had to pay for all drinks/food while on board. No seating arrangement for travellers."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:06 September 2010
T11GRE
-Gender: Female
-What age are you? over 70
Overall rating
Overall Rating:
"As disabled passenger, tkt. was marked PRIORITY for party of 4 at Edinburgh, VERY HELPFUL, unfortunately the staff who checked us in at Dublin did NOT explain what was required having shown my DISABLED BADGE. If it had been explained properly there would have be no further problems at desk check-in before boarding plane. English WAS NOT 1st language, this was where problem occurred! I was asked for an EXTRA 20 Euros ea.for party - no way - apart from this hastle staff & flight very efficient."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: Suggest Dublin staff be a little more compassionate to customers. Edinburgh staff were
excellent. Eye contact at Dublin was a bit aggressive having explained how Edinburgh was very helpful.I suggest that ALL Ryan Air staff have universal customer approach, i.e. Edinburgh one way, Dublin another re disabled passengers."
excellent. Eye contact at Dublin was a bit aggressive having explained how Edinburgh was very helpful.I suggest that ALL Ryan Air staff have universal customer approach, i.e. Edinburgh one way, Dublin another re disabled passengers."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
"Aircraft: Missed the net bag to put mags. in! Know it adds to weight, of aircraft but still missed."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: Boarding aircraft at Dublin as disabled passenger, not explained @ 1st check-in desk what was reqrd. having shown my disabled badge. English was not 1st language re staff who checked our party in, this was where there was a barrier. I was informed I would have to speak to staff @ 2nd check-in before boarding aircraft! What a mix-up. No problems at all at Edinburgh who were extremely helpful. Genuinely
surprised at staff at Dublin, as everyone during our Eire holiday was more than helpful. A male passenger who was on plane passed remark when
we took our seats, at least you got on eventually!"
surprised at staff at Dublin, as everyone during our Eire holiday was more than helpful. A male passenger who was on plane passed remark when
we took our seats, at least you got on eventually!"
Date:18 August 2010
Galaxy10
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"sadly my friends dad had to undergow major surgery on my flight day. I tried all ways to change the dates n times of my flight; online and could not get through to the reservation centre at all. So I lost all my money and will have to book another flight. Would be interested to know if anyone else has had problems getting through to Ryan Air on the telephone and if they have had problems changing the flight details online."
Check in and boarding
Check in and boarding rating:
2out of5
"CheckIn: tried for three days to get a boarding pass; before I realised I needed to change my flight details. The system just does not work."
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