Flight reviews IBERIA Zurich
(ZRH) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with IBERIA from Zurich
(ZRH) to Madrid Barajas (MAD) can publish comments and airline reviews here.
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| IBERIA | 5 reviews | 2.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Zurich - Madrid 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3out of5
Air stewards service:
2.8out of5
In-flight entertainment (Music, newspapers, TV):
1.8out of5
Luggage handling rating:
2.3out of5
5
5Customer reviews and ratings
Date:14 February 2011
jamesc
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Bit late, but not too bad. Good (better than a low cost) but other European carriers are better, e.g. British Airways, Air France. Pretty average in general."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: No queue for check in. Quite a long wait in security and had to get on a bus to get to the plane - always a bit of a pain if you have had a long day"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 40 and 50
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Quite a long wait for luggage upon arrival"
Date:02 February 2011
Solaria
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Although Iberia is not a low cost company, it aplies low cost ways: just one bag, no food on board. And even no finger but bus to the plane. Just not worth it"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The just one bag policie regardless of weight shoud be revised."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:20 July 2010
Sonia
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"the flight to Madrid was 2 and 1/2 hours late;
the flight to Zurich was 1/2 hour late"
the flight to Zurich was 1/2 hour late"
Surcharges
Food (?): 6-8
Drink (?): 0-2
"Surcharges comments: being Iberia a national airline, it would be expected to not have to pay for snacks and drinks"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
"CheckIn: online check in"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Date:14 April 2010
GARYIVES
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"40 MINUTE DELAY -OTHERWISE FINE"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: SOME DELAY IN RETRIEVING BAGGAGE IN MADRID EXPERIENCED"
Date:13 July 2009
NataliaMonteiro
Overall rating
Overall Rating:
"The flight was 1 hours late and we were waiting without getting any explanation or plans of when we will be finally flying."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Zurich: Fast, efficient and friendly, they even offered to get my hand luggage checked at no cost.
Madrid: The flight were delayed and no one has explained what was happening, nor informing us of the new flight schedulle, then we had a announcement that we were boarding immediatelly, all passengers rushed arround the long airport, just to wait for another 30 minutes at the mentioned gate. A horror show from Iberia and the airport crew in Madrid."
Madrid: The flight were delayed and no one has explained what was happening, nor informing us of the new flight schedulle, then we had a announcement that we were boarding immediatelly, all passengers rushed arround the long airport, just to wait for another 30 minutes at the mentioned gate. A horror show from Iberia and the airport crew in Madrid."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: We waited for 30 minutes to get our lugagges as we arrived in Madrid"
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