Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Easyjet from Paris Charles De Gaulle (CDG) to Barcelona El Prat (BCN) can publish comments and airline reviews here.
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:12 October 2010
Davidbravo
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:20 July 2010
Dissapointed
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"Flight to BCN was cancelled + never informed. We lost 1 day. The alternative booked flight the next day was 4 hours late. The flight back to Paris on Sunday was delayed by 1 hour. Incredibly poor track record."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 50 and 60
Access to the aircraft: Foot
VIP lounge rating:
1out of5
"CheckIn: Paris check-in Staff was more interested in greeting & having chats with each other than serving customers. I think we did not register 1 smile on any staff member this day. A lot of people were frustrated & dissapointed at staff. Three check-in counters were available of which 1 was actually checking in customers. Enormous potential to improve customer service. Even though we checked in through Internet you have to check in again at the counters... (where is the logic in that?)"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: OK"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Our luggage and content was soaking wet when it arrived in BCN (due to rain showers in CDG?). First thing we had to do was to hang up all our clothes to dry when we arrived in our hotel."
Date:15 February 2010
maes
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
The Aircraft
"Aircraft: flight cancelled at 12 hwith sms.much money and holidays spoileed never never will we use this company again"
Date:15 December 2009
Safii
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:13 October 2009
Shahrzad
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:16 September 2009
zigeldan
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Surcharges
Seat reason: No seat selected
Hand luggage (?): 22-26
"Surcharges comments: I was obligated to check in as a second luggae my carry on just because was less than half inch longer than your specifications, in spite that I just arrived to Paris from an International flight overseas. I was travelling with my carry on in many many domestic and international flights without any limitations until your EasyJet flight."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: i do not think that assign seats for everybody makes the whole process more expensive. When passengers know that to get a desired seat depends of how soon get the aircraft then everybody try to be first on the line. And this is a real turmoil."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:03 September 2009
Trish43875
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"Was quite nervous about taking a flight on a budget airline but no problems whatsoever on our EasyJet flight from Paris to Barcelona."
Surcharges
Luggage check in (?): 10-14
No of bags: 1
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: We were a bit worried because don't speak French but info desk personnel very conversant in English."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Luggage pick-up area was a little difficult to find in Barcelona. Missed it the first time and had to go back through security to return to area."
Date:19 August 2009
NualaMoore
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: It was very hot in the Paris boarding area and the boarding wasn't organized or announced very well."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20