Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"very good flight, was efficient enough for the journey required,"
Surcharges
Payment by credit card (?): 10-14
Luggage check in (?): 8-10
No of bags: 1
Food (?): 2-4
Drink (?): 4-6
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: very quick, but only 3 desks were open"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: more legroom needed, as was cramped a bit."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:15 September 2010
bluelady
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
"was a long time taxing down runway"
Surcharges
Payment by credit card (?): More than 26
Choice of seat (?): More than 26
Seat reason: No seat selected
Check In (?): More than 26
Check in reason: Check-in online
Luggage check in (?): More than 26
No of bags: 3
Hand luggage (?): 0-2
Food (?): 0-2
Drink (?): 0-2
Child's pushchair (?): 0-2
Unaccompanied minors (?): 0-2
Pets (?): 0-2
Preferential boarding (?): 0-2
"Surcharges comments: it is not made clear that extra bag is paid for plus the weight."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Overcharged for luggage or hand luggage
Date:13 August 2010
rocker
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:08 July 2010
BastardJack
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
"Keep passengers more closely informed when delayed more than 50 minutes"
Check in and boarding
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
3out of5
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Not allowed to check in the same hand baggage at Alicante as was approved at Gatwick. this meant being surcharged 22 Euros at Alicante for seemingly no reason. The ground staff at Alicante are surly and annoyed with the passengers"
Date:11 August 2009
LADYJ
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
"MY FIRST SOLO FLIGHT, THIS WAS NOT AS BAD AS I IMAGINE IT TO BE, THE FLIGHT WAS SMOOTHER THAN I THOUGHT, AND ENJOYABLE TO SOME STAGE."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: LUGGAGE AT GATWICK SHOULD BE AS EASY AS ALICANTE."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes