Flight reviews Easyjet Madrid Barajas (MAD) - London Luton International (LTN)
Only eDreams' clients who have flown with Easyjet from Madrid Barajas (MAD) to London Luton International (LTN) can publish comments and airline reviews here.
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| Easyjet | 5 reviews | 2.6 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
2.6out of5
Check in and boarding rating:
3out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.8out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
4out of5
Incident handling rating:
1out of5
Date:11 February 2011
flamingo
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
5out of5
"very comfortable, polite, on time"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
"CheckIn: The lady at the check in didn't know which countries are in the EU and demanded a visa but luckily I could qiuckly talk her out of it."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:13 September 2010
Danielak
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
"4 and half hours delayed. no refreshments on board. staff unprofessional and rude. Ate their sandwiches in front of 200 angry hungry delayed passengers, before even taking off."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Could have told us about the 4 hour delay."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Rubbish bags piled up outside the entrance to aircraft"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:30 September 2009
tamara
Overall rating
Overall Rating:
1out of5
"For some reason, I could not view my flight online, and could therefore not make any changes to it, nor check in online."
Date:17 September 2009
Ramon
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:26 August 2009
MarioCuello
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
"This has been the worst experience i have had on a flight. In the trip from madrid to london the flight was delayed for about 3 hours. Easyjet changed the delay time 3 times so every time we had to make new arrangents for our arrival. When we were already on the plane, it was delayed for another hour. I was leaving that same day to cardif but i could not leave and had to pay a hotel that cost me 89 pounds. By law, if there is a delay of more than 2 hours, the passengers should get a meal. There was not enough meals for everybody on the plane. I was one of the persons that not only flew without a place to stay but with an empty stomach."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: On the return trip on august 23 I arrived to the luton airport easyjet counter at 6:09 and the flight had been closed at 6:05. That is totally my fault. I bought the rescue fee for 38 pounds but easyjet changed my flight to 9:40 departing from the gatwick airport. I took a train that cost me 25 pounds and went directly from one airport to the other but it was virtually impossible to arrive there on time before the flight was closed once again. The only solution they gave me at gatwick airport was buying another rescue fee. I think this is an abuse of the customer. Easyjet should not sell a ticket which they already know there is not enough time to get there. I think they should not of charged me the second rescue fee when it was not my fault not arriving there on time. Easyjet is a low cost airline but it turned out to be the most expensive flight y could imagine."
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