Flight reviews Air France Paris Charles De Gaulle (CDG) - Quebec Sainte Foy Airport (YQB)

Only eDreams' clients who have flown with Air France from Paris Charles De Gaulle (CDG) to Quebec Sainte Foy Airport (YQB) can publish comments and airline reviews here.

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Air France

1 reviews

4.0

Overall average rating 3.8

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Paris - Quebec

Customer reviews and ratings

Average ratings (1 customers)

Overall Rating:

4out of5

Check in and boarding rating:

4out of5

Aircraft rating:

3out of5

Comfort/Space between seats:

2out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

Luggage handling rating:

2out of5

Customer reviews and ratings

Date:05 November 2009

Winnie

Gender: Female

What age are you? 30-50

Overall rating

Overall Rating:

4out of5

"Offer a hot towel to wipe hands and face at the start of the flight (this is done by other airlines), offer and bring around refreshments during the trip (other than the main meals), ensure that people lining up to go on the plane stay in a line versus pushing in, have the headsets on the chairs ready to be used as soon as passengers sit down, come around more to pick up the rubbish from the trip (both trips this was not done enough), the late boarding and failure to leave on time caused me to miss my internal connecting flight to Quebec City (luckily they waited for those of us who had flown in from Paris otherwise we would have had to have waited a further 5 hours for the next flight),I was pleased to hear an attendant tell a woman to 'garder la ligne' when she pushed in in front of a whole group of people. The staff member who checked in my luggage in Quebec was excellent. I liked that I didn't have to pick up my luggage in Montreal and then recheck it in (why was this not the case from Montreal to Quebec, it would have saved me a lot of time and angst!). It is not clear at all where to check in for this flight at Charles de Gaulles. The screens with the flights were not useful, I meandered around a lot and asked numerous people where to go before finding the correct checkin desk in Paris. It is not user friendly there. The self check-in seems pointless to me as you have to speak to someone anyway to check in your gear. It seems like a pointless exercise to me and an extra line to wait in to do it. Then, people behind me were reading over my shoulder my personal details on the self check in machines; which I did not appreciate. Then the woman checking the self check in tickets left and the people in front of me entered the queue without her verifying their tickets. This was not following protocol at all."

Check in and boarding

Check in and boarding rating:

4out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: I do not know

Waiting time at check-in: between 10 and 20

Access to the aircraft: Foot

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

3out of5

Air stewards service:

3out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

Quality of food:

4out of5

Quantity of food:

4out of5

"Aircraft: The toilets were not cleaned regularly. There was rubbish in the cupboards for feminine products. The flight from Montreal to Paris had problems with the in flight programme which did not start up for over an hour or more after the flight had begun.
The person in front of me on that same flight was practically sitting in my lap when his seat went right back and it was a bit tight between myself and the person next to me who kept on knocking my elbow"

Luggage handling

Luggage handling rating:

2out of5

Waiting time for luggage (arrival): between 30 and 40

Lost Luggage: No

Damaged luggage: No

"Luggage handling: only from Montreal to Quebec as I had to recheck in my luggage as stated previously"

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