Flight reviews Alitalia Rome Fiumicino (FCO) - Athens E. Venizelos (ATH)
Only eDreams' clients who have flown with Alitalia from Rome Fiumicino (FCO) to Athens E. Venizelos (ATH) can publish comments and airline reviews here.
Compare Alitalia with other airlines
| Olympic Air | 4 reviews | 4.3 | |
| AEGEAN AIRLINES | 8 reviews | 4.1 | |
| Alitalia | 2 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Rome - Athens 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
4.5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
4out of5
2
2Customer reviews and ratings
Date:09 May 2010
Happytravels
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
"CheckIn: From the check in desk we were at we could not see a sign to direct us to the gates. After walking around we saw staff member sitting on a chair, no customers around her. Whilst I understood from the sign her check in line was for business class, I asked were I should go. She rolled her eyes and gave a condescending laugh at our expense & said 'there is a sign' and pointed. We had seen the sign but weren't sure. She needs to understand we are in a new place, don't speak Italian & are lost & worried. She could have easily been nice, we didn't ask much from her. She gives a very bad image of the company. She upset us & we have relayed this storey to others they also thought it unfair. All other staff were ok, but didn't feel like customer service was a focus."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: There were still crumbs in my tray when I opened it-same for my husband next to me. There was chewing gum stuck on the back of the chair in front in an obvious place. Seat covers looked a little tired and worn out."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Too many bags were put at a bad angle on the belt when we arrived, so bags were falling off and other bags got stuck as too many were together."
Date:04 May 2010
JennyHB
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quantity of food:
3out of5
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