Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Bulgaria Air from Sofia Sofia Intl (SOF) to Frankfurt Frankfurt International (FRA) can publish comments and airline reviews here.
"Really poor flight experience. One hour delay, bad service during the flight, missed my train connenction from Frankfurt to Stuttgart."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: I was in the business class, so I could not say definitely something about the comfort. In the business class there was a plenty room for the passengers. The one hour delay was because of trouble in one of the aircraft's engine."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes