Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Ryanair from London Stansted (STN) to Tenerife Sur Reina Sofia (TFS) can publish comments and airline reviews here.
Compare Ryanair with other airlines
Ryanair
2 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Tenerife
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
3out of5
Check in and boarding rating:
3.5out of5
Aircraft rating:
2out of5
Comfort/Space between seats:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
3out of5
2
2
Customer reviews and ratings
Date:25 August 2010
Armand
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:15 April 2010
RosR
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
"Free seating is a challenge and I have not seen how you apply for priority seating. There was not enough food and drink for obvious items on the return journey. Only one loo at the back was available on the return journey and there was no loo paper in that loo from 1.5 hours into a 4 hour flight."
Surcharges
Luggage check in (?): 0-2
No of bags: 1
Food (?): 2-4
Drink (?): 4-6
Check in and boarding
Check in and boarding rating:
4out of5
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: Shorter queues would be better for luggage drop"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
5out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: Cleanliness needs sorting"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Slow to drop bags on both journeys. People helpful and smiley on both journeys"