Flight reviews IBERIA New York John F Kennedy Intl Airport (JFK) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with IBERIA from New York John F Kennedy Intl Airport (JFK) to Madrid Barajas (MAD) can publish comments and airline reviews here.
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| IBERIA | 1 reviews | 2.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
New York - Madrid 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
5out of5
Incident handling rating:
1out of5
1
1Customer reviews and ratings
Date:08 March 2010
Budgieman
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Films are really important for trans-Atlantic flights. No screens in the seat-backs is archaic. And the choice of the films in Economy was aweful. And on the outbound flight, the earphones did not work, on the inbound, only the left ear headphone worked. Really disappointing"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Very difficult to find the on-line check in website, no link in the confirmation email after booking the flights"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: I called a week before the flight to ask for bulkhead seats as my wife is 5 months pregnant, and therefore needs space to stretch (on her doctor's recommendation) and easily get to the toilets. There were no such seats available for the outbound flight, and it was confirmed that we would get bulkhead seats on the inbound flight. However, when we checked in at Madrid airport to return, we were told these seats were no longer available. This was really disappointing. As we were told we WOULD have these seats."
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