"Because of Air France's delay, I stayed one night at Paris. Moreover, due to double booking on the next day's flight, I had to move from Paris to London. After arriving home, I found 10 souvenirs in my baggage were all broken."
Check in and boarding
Check in and boarding rating:
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: It was the worst experience in my life."
Cleanliness and condition/modernity of the aircraft:
Air stewards service:
In-flight entertainment (Music, newspapers, TV):
Quality of food:
Quantity of food:
Luggage handling rating:
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: Yes
Damaged luggage: Yes
"Luggage handling: All my souvenirs were broken."
Incident handling rating:
Other incidents: Overbooking
"Incidents: and missed connection flight. A poor Japanese female staff of Air France just repeated "this is not our fault, but JAL's" without proposing any solution."