Flight reviews Turkish Airlines Zagreb Pleso (ZAG) - Istanbul Ataturk (IST)
Only eDreams' clients who have flown with Turkish Airlines from Zagreb Pleso (ZAG) to Istanbul Ataturk (IST) can publish comments and airline reviews here.
Compare Turkish Airlines with other airlines
| Turkish Airlines | 2 reviews | 4.0 | |
| Lufthansa | 1 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Zagreb - Istanbul 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Value for money rating (experience/price):
3.5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
3out of5
Incident handling rating:
3out of5
2
2Customer reviews and ratings
Date:29 September 2011
Lory
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"Even though I prefer travelling with Turkish airlines, this is the most inconvenient travel that I recall! The travel to Istanbul was very good, but returning home was a mess. I'm waiting for TK to refund the unused ticket so I will see how the story ends."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: In Istanbul the airport management should revise their policy regarding boarding. They did not let me enter my flight even though I managed to reach the gate 15 minutes before departure."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: none"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: In Istanbul they managed to brake my suitcase handle (Samsonite)"
Incidents
Incident handling rating:
3out of5
Other incidents: Missed a connecting flight
"Incidents: I did not use the return ticket because the airport personel did not let me enter my flight due to a past boarding time (huge traffic on the last control point before entering the gate) even though I was checked in, passed 2 control points- security and passport, even though the blinker was still showing ''LAST CALL'', there were no callings for me at the airport (I was not the only one late for boarding) and I have been at the gate 15 minutes before departure of the plain. Therefore, I was forced to buy another ticket to return home- one of my worst travels."
Date:03 September 2011
yeya
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"Everything was fine accept the seats in the plane, which where quite uncomfortable. One would expect that the food would be more company's national cuisine like. The choice of the movie that could be seen during the flight was strange: a teenage musical."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
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